Customer Care

Returns & Refund Policy

If something is wrong with your order, contact us first. We’ll review it carefully and help make it right.

Effective Date: May 5, 2026

Thank you for choosing I Love Camelina®. Because our products are food products, we handle returns carefully to protect product quality, customer safety, and sustainability.

If there is an issue with your order, please contact us first. We are a founder-led company, and we take customer concerns seriously.

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1. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, broken, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the damaged or incorrect product.
• Photos of the shipping box and packaging, if available.
• A brief explanation of what happened.

Once reviewed, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the situation.

2. Food Product Return Policy

For quality and safety reasons, we generally cannot accept returns of opened, used, partially used, or tampered food products.

Unopened and unused products may be reviewed for return eligibility on a case-by-case basis. To request a return review, please contact us within 14 days of delivery.

Returned items, when approved, must be in their original condition, unopened, unused, and in the original packaging.

3. Change of Mind or Taste Preference

We understand that taste preferences vary. However, because Camelina oil is a food product, we generally do not accept returns or issue refunds for opened products based solely on personal taste preference.

If you are unsure how to use your Camelina oil, please reach out. We are happy to share recipe ideas, usage tips, and serving suggestions for salads, roasting, sautéing, baking, marinades, and finishing dishes.

4. Refunds

Refunds are issued only after a return or issue has been reviewed and approved. If approved, refunds will generally be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

5. Replacements and Store Credit

In many cases, we may offer a replacement or store credit instead of a refund, especially when an item arrives damaged, defective, or incorrect.

Our goal is to resolve genuine order issues fairly and quickly while protecting product quality and customer safety.

6. Return Shipping

If a return is approved, we will provide instructions for where and how to send the item. Please do not send products back without contacting us first.

Unless the return is due to our error, an incorrect item, or damage during shipment, customers may be responsible for return shipping costs.

7. Sustainability and Waste Reduction

We care about sustainability, and returns of food products can create unnecessary shipping, handling, and waste. For that reason, we encourage customers to contact us before requesting a return so we can help resolve concerns directly.

If you have questions about how to use Camelina oil, we are happy to help you discover new ways to enjoy it in everyday cooking.

8. Orders Purchased Through Retailers

If you purchased I Love Camelina® products from a retail store, grocery store, specialty shop, or third-party seller, please contact that retailer directly regarding their return or refund policy.

We are still happy to answer product questions and help with usage suggestions.

9. How to Contact Us

To request help with a return, refund, replacement, damaged item, or order issue, please contact us:

10. Policy Updates

We may update this Returns & Refund Policy from time to time. When we update this page, we will revise the effective date above.

Questions? Founder Answers.

Call or message us at (833) OMEGA-3-0 or email info@ilovecamelina.com.